channels operated by LifeStream, an affiliate of Blood Systems, Inc. By using a
website or communicating electronically with LifeStream you consent to this Privacy
What information do we collect?
We collect information from you when you log in to the websites, update your personal
profile, place an order in our online Gift of Life Donor Loyalty Store, donate blood,
attend a training event, subscribe to email notifications or publications, respond
to an online survey or submit a Webform.
When logging in, ordering or performing other transactions on the websites, you
may be asked to enter your name, job title, birth date, age, email address, mailing
address or phone number, and, if you are acting on behalf of your employer, the
employer’s name. We also collect information automatically including:
- the IP address of the computer you use to access the website;
- the browser and internet domain used,
- the operating system used by your browser,
- the date and time of access to the website,
- undeleted cookies,
- navigation information, including the site from which you were referred, if any;
and pages visited on the website.
You may visit the websites without providing personal information; however, performing
certain transactions on the websites may not be possible without providing such
The websites may not be optimized or intended for use on mobile devices. If you
access the websites on mobile devices, additional information, such as geolocation
data, may be collected.
How do we use your information?
The website is not intended for use by children under 13 years old. Any child under
13 years old must have his or her parent’s permission to use the website.
Any of the information we collect from you
may be used in one of the following ways:
- To personalize your experience. Your information helps us to better respond to your
- To improve the website. We continually strive to improve the website offerings based
on the information and feedback we receive from you.
- To respond to questions and concerns, and to improve customer service. Your information
helps us to more effectively respond to your customer service requests and support
- To process transactions and conduct general business activities. For example, your
information may be shared with third-party service providers who use it to perform
functions on our behalf. These companies or individuals may perform services such
as processing orders, sending mail, email or text messages, providing marketing
or database marketing services, providing search engine optimization analysis or
providing call center services, among others.
- To administer a contest, promotion, survey or other site feature.
- To send periodic emails. We may use email addresses you provide to send you information
and updates pertaining to our products and services that you use, in addition to
sending occasional company news, updates, related product or service information,
etc. If you wish to restrict the use of your email address in any way, please call
- To schedule blood donations. By giving us your telephone number(s), including your
cell phone number, you acknowledge that you, as the subscriber of the number(s),
expressly consent to this future contact, including contact via autodial or auto-text
message. We may use cellular telephone numbers you provide to call you or send you
text messages to schedule blood donations, to notify you of upcoming donation events
or to remind you of your donation appointments. Even if you don’t agree to allow
notices to your cellular telephone, we can call your home or office telephone to
schedule donations, notify you of donation events, and provide appointment reminders.
- To notify you of important medical information. In the process of collecting, testing,
processing or transfusing blood or blood products donated by you, we may need to
inform you of important medical information that may affect your health, including
infectious diseases. We also collect and may provide as a service to our donors
certain health information such as cholesterol levels. However, it is important
that you still see your personal physician for care.
- To identify new or modified needs that can be fulfilled by our organization.
- To comply with law, for regulatory purposes, or for accreditation or compliance
- To complete an order in our online Gift of Life Donor Loyalty Store. An email address
is required in order to confirm and deliver an order in our store.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal
information. We use a secure server for payment transactions. All supplied sensitive/credit
information is transmitted via Secure Socket Layer (SSL) technology. Sensitive data
is also encrypted in the payment gateway provider’s database, which is accessible
only by those with authority who are performing authorized functions. We limit the
data that we retain to the data needed for the purpose. You can help protect your
information, by protecting and not sharing your user name and password. However,
it is not possible to absolutely guarantee the safety of electronic information.
How long is my information stored?
Storage of information is based on the type of information and its use. General
information includes information such as user name and passwords, information regarding
donations and donation appointments, and general business transaction information.
Payment information is not considered general business transaction information,
and is addressed in the next paragraph. LifeStream has a document management policy
that governs retention of information. Retention is based on legal and business
After a payment transaction, your private information, such as credit card numbers
and purchase order numbers, will not be stored on our servers any longer than it
is necessary to complete the transaction.
your computer’s hard drive through your Web browser. Cookies enable the website’s
or service provider’s systems to recognize your computer and to capture and remember
understand and save your preferences for future visits and compile aggregate data
about site traffic and site interaction so that we can offer better site experiences
and tools in the future.
Cookies can permit interest-based displays of information, including, in some cases,
marketing information. Interest-based information may be provided by the LifeStream
website or, if you visit any of the linked third-party websites, those third-party
websites. If you have activated “do-not-track” options on your computer, our operating
system may not be able to accommodate your request. We cannot control how third-party
websites handle do-not-track options. Please read the privacy policies of the third-party
websites to understand their response to do-not-track mechanisms.
Do we sell personal information to third parties?
No, we do not sell or trade your personally identifiable information to third parties
for any cross-marketing or sales purposes. We provide personally identifiable information
to third parties only when those entities are providing services for us.
Combination With Other Information
Other than appointment information, we do not combine information from the websites
with information gathered during blood donation appointments. Information that includes
identifiable health information may be subject to additional protections.
Third Party Links
Occasionally, at our discretion, we may include or offer third-party information,
products or services on our websites. These third-party sites have separate and
independent privacy policies. We therefore have no responsibility or liability for
the content and activities of these linked sites. The fact that we include information
about third-party products or sites is not an endorsement of those products or sites.
Compliance with Applicable Laws and Law Enforcement
We intend that the websites will comply with all applicable laws at all times, and
we may change the websites and the policies without notice, including if we believe
that change is necessary for legal compliance purposes. We reserve the right to
disclose at any time, without prior notice, any personal information when we believe
disclosure is appropriate to comply with the law, to enforce website policies or
to protect our or others’ rights, property or safety. Each user of the website is
also required to use it in compliance with law.
California Online Privacy Protection Act Compliance
We value your privacy, and we comply with the California Online Privacy Protection
Act. All users of the websites may make any changes to their information at any
time by calling 1(800) 879-4484. Information regarding the information we collect,
Children’s Online Privacy Protection Act Compliance
We also comply with the requirements of COPPA (Children’s Online Privacy Protection
Act). We do not intentionally collect any information from anyone under 13 years
of age. Our websites, products and services are all directed to people who are at
least 13 years old or older. If a parent finds that information of a child under
13 years of age has been provided to any of the websites, please notify us at blooddonors@LStream.org so that we
can delete that information.
policy modification date below.
This policy was last modified on December 1, 2015.
we hold information about you that is incorrect, you may contact us at the following
6210 E. Oak Street
Scottsdale, AZ 85257