If you are a donor you can text “DONORID” to 999777 to retrieve your Donor  I.D. number. 

Yes, you will earn rewards for your platelet donation and milestone items from the Platelet Gold Club at your donor center. 

Yes, we did update the terms of our LifeStream Loyalty Rewards program. These changes, which we shared through email, took effect March 1, 2026. If you did not receive that communication, please contact us to make sure we have your most current email and/or text information on file.

You can find that letter, along with news about some exciting new merchandise in our online Donor Store here.

Standard point totals for donations are being extended to 2026. No changes.

For bonus point promotions, donors will receive the maximum offered in lieu of standard points.

Please allow 3 business days to see your points in your account post-donation.

Gift card rewards may not be combined or stacked with points associated with other promotions unless explicitly offered.

Going forward, the maximum number of points that can be accrued in an account is 4,000. Any points currently in excess of that cap must be redeemed or spent by March 31, 2026. Please note that unredeemed points cannot be re-instated after that date.

Points do not expire as long as you donate at least once every six months.
Accounts with no donation activity for more than six months will forfeit all points.

To help preserve appointment availability at LifeStream donor centers, missed appointments not cancelled in advance will result in a 100-point ($10 value) deduction.

This can be avoided by:

• Canceling or rescheduling before your appointment

• Donating at another LifeStream center or mobile drive the same day

Walk-ins are always welcome.

Gift cards for the popular promotions we offer at LifeStream are not going away. Most will now be delivered to your inbox directly using a specific code that is redeemable through our online Tango catalogue.

We made this upgrade to help prevent donors from missing rewards, especially with our high-demand promotions. By offering electronic gift cards (E-gift cards), we can better align supply with demand and manage fulfillment.

Electronic gift cards also help you avoid the hassle of remembering where you put or store your physical gift cards, which can be a challenge with the number of loyalty reward programs offered today.

Note that e-gift cards for food, retail items, or merchandise issued through Tango expire after 30 days, so be sure and redeem them before that date so you do not lose the value. We are unable to recover any fees or lost value past the end date.

Cards for any promotional partner not found through Tango’s extensive catalogue will continue to be offered. As always, these are only available while supplies last.

Yes, we are expanding it. Now, you have the option to redeem your points for a branded e-gift card at more than 260 national brands across the U.S. – or a prepaid VISA gift card – that’s good anywhere VISA is accepted in the U.S. The choice is yours. Pre-paid VISA cards expire after one year, so be sure and redeem them before that time. We are unable to recover any vendor fees or lost value past the expiration date.

Tickets for these experiences will continue to be delivered electronically through the system used by the provider. We are, however, working with our partners to streamline the process and create a better experience for our donors.

We refined our LifeStream Loyalty Rewards program after listening to donor feedback, doing extensive analysis, and responding to conditions in the market. While change can be difficult, we are confident our program remains among the best in the industry in delivering outstanding value and donor satisfaction. We hope you agree.

Thank you for being a valued and committed partner in our shared goal of saving lives through the gift of blood.